Policies

Parking

There is a shared lot directly in front of the salon. However, it fills up quickly due to the restaurant next door. Free on street parking is available. There is also a parking lot directly behind the salon. You can access this lot by turning down Straw Ave. and taking the first right.

Adjustments

If you wish to have your service adjusted from what you originally booked, please notify us at least 7 days before your scheduled appointment time. Please note, we may not be able to accommodate new requests due to additional time needed.

Deposits

A non refundable deposit is required to secure your appointment:

  • Haircuts: $25

  • Color / Blonding: $50

  • Extended Appointments & Transformational Services (Corrective Color, Vivids, Platinum): $100+ *Based on stylist’s discretion.

  • Massage: $25-50 *based on timing.

Your deposit is not an additional fee. The amount paid is applied directly toward the total cost of your service.

Cancellations

In the event that you have to cancel or reschedule your appointment, please notify us at least 48 hours in advance. If we do not receive this notification, you will forfeit your deposit.

If you're unable to make your scheduled appointment, your deposit may be transferred to a new appointment taking place within 30 days of your original appointment date.

If you do not reschedule within that window, your deposit will be forfeited and a new deposit will be required for future bookings.

We also recognize that circumstances don't always fit neatly into a policy. If illness, medical needs, travel, or other extenuating circumstances prevent you from returning within 30 days, please reach out. We're happy to consider exceptions on a case by case basis.

No Shows

Unfortunately, if you no call no show even once, we will no longer be able to do business with you. Please be considerate and shoot us a text or email if you know you will not be able to make it in. We can always reschedule if need be!

Day of Appointment

Please arrive on time for your appointment to ensure you receive your full service. If you are running more than 15 minutes late, we may have to reschedule your appointment.

New Clients

New guests must fill out the New Client Consultation Form (click here) NO EXCEPTIONS! If you do not fill out the form, your appointment request will NOT be approved.

Refunds

If for any reason you are unsatisfied with your service, please let us know preferably while you are still in the salon! That way, we can address your concerns and offer solutions at that time. If you leave the salon and become unhappy with your service, please text or email us within 48 hours and efforts will be made to correct any issues or concerns. Please note, color fading and hair integrity can not be guaranteed unless you are using a professional product regimen purchased at a professional retailer. No monetary refunds will be given.

Children / additional guests

At this time, we ask that you come to your appointment alone, without any additional guests or children, unless they are also receiving salon services. If this isn’t possible, please reach out to your salon professional and we will discuss options.